- Quality Planning
- Quality Control
- Quality Improvement
I read about Juran during my undergraduate coursework in TQM. At that time, it was just like another text material for me. But later, as my career progressed into quality, his articles and books impressed me very much. His thoughts with deep knowledge coupled with a skilled art of writing made his concepts very easy to understand. His "Pareto Principle" has totally changed my way of thinking and problem-solving. In any process, no matter what industry or functional area it is, there are always "vital few" and "trivial many". And yes, his Quality Handbook is my permanent desk companion. His invaluable contributions were not restricted to his profession only, but explored the impact of quality improvement on our society as a whole.
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