ProcessImprovementBlog

Achieve Excellence in Business Processes

Joseph M. Juran (1904-2008)


Dr. Joseph M. Juran, known as the "father" of quality, passed away on February 29, 2008. I am sure that any person who has been somehow related with the function of quality, must have heard of Juran. No quality textbook or literature is complete without the mention of "The Juran Triology" which defines the essence of quality management through three processes:
  • Quality Planning
  • Quality Control
  • Quality Improvement
His biography with remarkable contributions to the field of quality and in fact, defining the whole quality management process can be found at this ASQ link. ASQ is also hosting a webpage, where you can post your Thoughts on Dr.Juran.

I read about Juran during my undergraduate coursework in TQM. At that time, it was just like another text material for me. But later, as my career progressed into quality, his articles and books impressed me very much. His thoughts with deep knowledge coupled with a skilled art of writing made his concepts very easy to understand. His "Pareto Principle" has totally changed my way of thinking and problem-solving. In any process, no matter what industry or functional area it is, there are always "vital few" and "trivial many". And yes, his Quality Handbook is my permanent desk companion. His invaluable contributions were not restricted to his profession only, but explored the impact of quality improvement on our society as a whole.

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