Last time, I wrote about Customer Service Hall of Shame. Just today, I read another interesting article on customer service. This one is the latest issue (10/08) of Quality Digest. Written as an open letter to the customer service departments of every company, this article addresses almost every experience, one can have while calling a generic customer service number (which usually starts with 1-800 or 1-866 etc) .
Really funny and very true...this letter is a must read. Below is the excerpt that I found hilarious.
"Sixth, I want to thank you for repeatedly reminding me that I probably could have found the answer to my question online at your incredibly complex and difficult-to-navigate web site. (I know this because, as any rational person would do, I checked your web site before calling.) In fact, during the 30 minutes I was on hold waiting to speak to your customer service representative, I am sure that your automated system told me that at least 7,000 times. Once would have been sufficient, as would the apologetic reminder that you value my business and you’re sorry to keep me waiting."
Click here to read the complete article. Feel free to share your stories with Customer Service.
Really funny and very true...this letter is a must read. Below is the excerpt that I found hilarious.
"Sixth, I want to thank you for repeatedly reminding me that I probably could have found the answer to my question online at your incredibly complex and difficult-to-navigate web site. (I know this because, as any rational person would do, I checked your web site before calling.) In fact, during the 30 minutes I was on hold waiting to speak to your customer service representative, I am sure that your automated system told me that at least 7,000 times. Once would have been sufficient, as would the apologetic reminder that you value my business and you’re sorry to keep me waiting."
Click here to read the complete article. Feel free to share your stories with Customer Service.
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